Shipping
SHIPPING WORLDWIDE.
Please note that all digital products are available instantly for download and no physical products are being shipped.
A collection of my products are printed and fulfilled on demand once you place an order.
Some are being sent from my home in Germany. While others are being produced on demand and shipped from a warehouse near your delivery address hence not only minimizing shipping and customs costs and delivery time to you but also minimizing the impact on our natural environment. Shipping estimates are in the region of 4-14 days depending on your delivery address.
Live shipping rates
Live rates are real-time shipping rates, displayed during the order checkout. These rates are calculated by the order fulfillment location, shipping destination, shipping method, and carrier pricing.
Please note that I am working with different manufacturers and that shipping costs on your cart might vary depending on if it is possible to use the same manufacturer for all items in your cart or if the items are being produced at different locations.
Customs fees
Depending on your order destination and fulfillment location, you might have to pay customs fees. The fees may vary depending on the order value, country limits, etc. However, wherever possible products are being produced and dispatched locally close to your delivery address which means there are rarely custom fees to be paid.
Returns
The policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that I use Print on Demand services, the return should be sent to the address as outlined in your package. Each package will guide you on the return address.
If it becomes necessary to return an item and you are unclear on where to return your items to, please contact me.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
I cannot accept returns on any personalized goods and products.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
* Personalized items and products
To complete your return, I require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, please return your item as outlined in your package. Each delivery has specific return information included.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to the return address as outlined in or on your package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that our service provider will receive your returned item.